December 6, 2012
IMPORTANT INFORMATION ABOUT YOUR NXPAY® ACCOUNT
Dear ZeekRewards Account holder:In the last few months, NxPay® has been working diligently to complete the reconciliation of all NxPay® accounts associated with Rex Venture Group (d/b/a Zeek Rewards). This has been as trenuous process and we appreciate the patience customers have shown during this time and we understand that this has been a hardship for many.
As we are nearing the end of the reconciliation and anticipate having funds available within the next two weeks, we would like to take this time to provide clarification pertaining to many questions we have received and also to provide instructions on how to retrieve funds once they have been made available.
As we have indicated in previous emails, during the reconciliation process, your reflected available balance may have changed and reflected an amount of $0.00. The reconciliation has been performed manually outside our system. We are now in the process of updating the user interface to reflect the correct account balances that will be made available for transfer back to your bank. To do this, all account balances will reflect $0.00 until the correct amount of funds that will be made available for transfer has been corrected on the user interface (
www.NxPay.com).
Only the funds that you placed onto the NxPay® account that were not subsequently used to purchase bids through Zeek Rewards will be placed back onto the NxPay® account and be made available for transfer. These are
“
Load from Bank Account
”
transactions that settled and were credited to your NxPay® account provided the funds were not used to make purchases through Zeek Rewards. These funds will be placed back onto the NxPay® accounts on or around Monday, December 10
th,2012 and made available for transfer.
If you had a “Load from Bank Account” that was Pending at the time that NxSystems, Inc was issued a directive from the United States District Court ordering a freeze of Rex Ventures (d/b/a Zeek Rewards) assets: Any NxPay® accounts associated with it and your Pending transaction were subsequently failed in NxPay®. We are diligently working to load those funds back onto your NxPay® account so that we can make them available for you to transfer the funds back to your bank account. To determine whether you had a pending “Load from Bank Account” that was failed, you can check the View Failed Transactions link in your transaction history inNxPay®.
If your funds were commission payouts made to your NxPay® account by Zeek Rewards or the funds in your NxPay® account were used to make purchases with Zeek Rewards (i.e. bids purchases, monthly subscriptions…), these funds were removed from your NxPay® account and turned over to the Temporary Receiver. You will be able to file a claim for these funds through
www.zeekrewardsreceivership.com once they had made a formal claims process available.
As of Monday, December 10 th, 2012, the ability to transfer funds from your NxPay® account to your bank account will be made available. Please note that as this service will be turned back on,fees pertaining to the NxPay® account will no longer be suspended. If you have a positive balance on your NxPay® account, you will be charged a Monthly Maintenance Fee of $2.00 for the month of December. There will also be a fee assessed to transfer funds from your NxPay®account to your bank account. A fee table is included at the end of this email listing all applicable fees pertaining to your NxPay® account.
We have implemented a Customer Support Chat Line (referred to as “Live Chat”) where you can access a Live Agent of NxPay® for any support questions or concerns. You can access Live Chat by visiting
www.NxPay.com and clicking on the Support button. There will be a link on the top right-hand corner of the following page to enter Live Chat. Please be advised that if you wish to call NxPay® Support and speak with a Customer Service Representative, a charge of $2.00 will be applied to your NxPay® account. All calls placed to NxPay® support will be recorded.
Once services have been turned on, as indicated above, you will have the ability to transfer your funds back to your bank account. As we are no longer offering services to Rex Venture Group(aka Zeek Rewards) the Account To Account Transfer feature will not be made available and you will not have the ability to transfer funds into your NxPay® account or make any purchases using your NxPay® account. We will also automatically be closing all NxPay® accounts once funds have been retrieved therefore there will be no further action required by you.
The Sweep-To functionality, which is a service that allows for automatic transfers from yourNxPay® account to your bank account, will not be made available. You will need to manually initiate a transfer from your NxPay® account to your bank account. Instructions on how to add your bank account and transfer funds from your NxPay® account to your bank account are included with this email. Please note that you are NOT required to verify your bank account to transfer funds to your bank account. Please also be aware that if you incorrectly enter your banking details you will be subject to (at minimum) a $25 rejection fee. If you are unsure of your banking details, please contact your bank for additional information.
We have received several requests for a copy of the court order from the US District Court ordering a freeze of Rex Ventures (d/b/a Zeek Rewards) assets and any NxPay® ® accounts associated with it. If you would like to view a copy of the documentation, you can visit our Zeek Rewards Update page at
Zeek Rewards Updates | NXSYSTEMS Any questions regarding the claims process or retrieval of funds you believe you are entitled to such as refunds,commissions, or any other payments from Zeek Rewards, you should direct to the Temporary Receiver through the website
www.zeekrewardsreceivership.com.
We apologize that this process has taxing, but please rest assured that we value your business and continue to be committed to providing you and all of our customers with the highest standards of service.
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