Thread: Freelancer.com withholds my money

Hello, Sorry to hear what Freelancer.com did. I'm on the same page just now and was wondering if you can give any suggestions. An employer made a payment which was outside of a project. I had no idea that this could result in suspension, so the next day I log in and it said temporarily suspended. I submitted a ticket and they replied in about 12 hours asking me these 3 questions,


• A full description of what the project is about.
• Any information regarding the relationship or business affiliation you may have with neiljou82.
• An explanation on how you were able to accomplish the said project and what the overpayment was for.

I answered them instantly. Now I haven't heard from them sisnce 2 days and I have just a little over 1K in USD sitting in my account. Can you suggest me what should I do ? Will I at least get my money I earned on this stupid outsourcing website ?

Please Help !!!!

THanks

Shazy

Originally Posted by Shazy677

Hello, Sorry to hear what Freelancer.com did. I'm on the same page just now and was wondering if you can give any suggestions. An employer made a payment which was outside of a project. I had no idea that this could result in suspension, so the next day I log in and it said temporarily suspended. I submitted a ticket and they replied in about 12 hours asking me these 3 questions,


• A full description of what the project is about.
• Any information regarding the relationship or business affiliation you may have with neiljou82.
• An explanation on how you were able to accomplish the said project and what the overpayment was for.

I answered them instantly. Now I haven't heard from them sisnce 2 days and I have just a little over 1K in USD sitting in my account. Can you suggest me what should I do ? Will I at least get my money I earned on this stupid outsourcing website ?

Please Help !!!!

THanks

Shazy

Hi shazzy677. Emir here from Freelancer.com. I came across your post here and I’d like to address your concerns.

Freelancer has an obligation to conduct our business in accordance with all applicable rules, regulations or laws. As stated in our Terms and Conditions (Freelancer.com | Online Jobs | Freelance Employment | Outsourcing Services | Programmers | Web Design | Freelancers), users can’t accept payments outside of a project.

We’d like to assure that Freelancer.com will only freeze or suspend accounts to further validate a user’s identity or investigate the transactions done through our site.These policies and security procedures are in place to create a safe environment for freelancers and employers. The questions the Contact Support Team has sent to you are intended to discern the nature of the transaction you made with the employer.

I’d like to help you further. I’d like to ask if you can send your ticket ID/ number to emir@freelancer.com. I’ll forward the information to our Customer Support Managers so we can resolve your account issues.

Thank you very much and I hope to hear from you soon.